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July 2, 2008, 7:37 am

How to launch an iPhone: A tale of two videos

With the July 11 launch of the iPhone 3G less than two weeks away, Apple and AT&T each posted videos Tuesday designed to soften the ground for what’s shaping up as another frenzied triumph of Apple event marketing.

The Apple (AAPL) video, shot against a minimalist backdrop and hosted by the same black T shirt-wearing spokesperson who led the original iPhone tour guide, comes across as an earnest summary of what’s new in the 3G version.

But by the time it is over — and you’ve seen the GPS tracking, the App store, the games, the enterprise functions — the contrast between the iPhone and your run-of-the-mill smartphone (never mind your dumb, featureless cell phone) couldn’t be clearer. It’s hard to watch it to the end and not harbor iPhone 3G lust. You can view or download it here.

The AT&T (T) video — shot against a somewhat chaotic AT&T store backdrop and hosted by a red polo shirt-wearing spokesman named Larry Meyer — has a tougher job to do. It’s trying to minimize what’s likely to be human gridlock when the doors open at 8 a.m. Friday July 11 at Apple and AT&T stores across the U.S. (and in 21 other countries around the world). iDay 2007 went surprising smoothly, at least at Apple’s retail outlets, despite lines that formed days ahead of time and snaked around whole city blocks. Because the phones could be activated at home, transactions were short and sweet; at the flagship San Francisco store we monitored, iPhones were leaving the premises at the rate of one every 20 seconds. (See here.)

July 11 could look very different. To choke off the overseas black market for unlocked iPhones, AT&T and Apple insist that the new 3Gs be activated before they leave the store — a retailing wrinkle that pretty much guarantees that any lines that have formed outside will move more glacially this year. To speed things up, AT&T’s video (available here) urges that buyers be “iReady,” as they put it, and have all the necessary documents in hand — or better still, visit the store ahead of time to get the credit check out of the way. But it’s hard to watch these videos to the end — or run through the printable Get iReady checklist available here — and not suspect that for a lot of customers, July 11 is going to be a nightmare.

YouTube versions of both videos are pasted below the fold.

Here’s something to ponder as you watch them: What would AT&T’s video — or for that matter, the July 11 launch — look like if they had been produced by the folks who designed the Apple Store?

Tome says “Apple product was never meant to be cool. It was always about higher quality software and hardware design, better innovation and end-user friendly interface.”

Sounds pretty cool to me!

Posted By Rusty, Owings Mills, MD : July 8, 2008 10:40 am

“get Apple stuff and be cool, but you have to put up with AT&T crap to get there”, As a good friend of mine always says, “Free lunch does not exist”.

Posted By MT,Herndon,VA : July 4, 2008 11:20 am
Posted By ballmer, Redmond : July 3, 2008 9:05 am

FYI - I went to do the “pre-credit check” and was informed by both store reps and a customer service rep on the phone that there is no point. Because they don’t have access to the “necessary things” yet for the iPhone, they told me they would have to run the credit check again on the 11th anyway. Although the iReady Checklist clearly says that doing a credit check ahead of time will save customers time on the 11th, this seems NOT to be true (unless the 3 people I spoke with just didn’t know the deal).

Posted By CR, Boulder, CO : July 2, 2008 5:03 pm

I’ve been w/AT&T for almost 10 years. I hated the company and it’s service for the 1st 8 years. Lately, service has been great, I never have dropped calls and the call quality is outstanding. Just because AT&T is giving me 50.00 off the iPhone doesn’t effect what I think about them.

Posted By Cho Cha : July 2, 2008 10:01 am

Looking through the AT&T info online (Thanks, PED, for the link), the most disturbing thing I saw was the fact that AT&T will apparently be limiting purchase quantities to 1 per person in line on July 11. Guess family plans have to wait until the second supply truck comes in!

Posted By JAy., Houston, TX : July 2, 2008 9:49 am

So what’s the big problem with waiting until July 12?

Posted By Louis, Parker, CO : July 2, 2008 9:36 am

Apple product was never meant to be cool. It was always about higher quality software and hardware design, better innovation and end-user friendly interface. We started using Apple when it was just the Apple II and never looked back even when we had to use Windows in our office or needing AIX, HP-UX and SOlaris to do other back-end heavy lifting.

Windows users used to laugh at Mac owners and called us a cult. WHere did all these “cool” or “status” come from and why? Apple just ships higher end useful product.

Posted By Tom, San jose, CA : July 2, 2008 9:27 am

This is a very interesting article. Certainly highlights the differences between these two corporations…get Apple stuff and be cool, but you have to put up with AT&T crap to get there!! There’s always a cloud around your silver lining, it would seem.

Posted By AAPLpie : July 2, 2008 9:10 am
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Philip Elmer-DeWittSilicon Valley veterans like to joke that Steve Jobs must be surrounded by a reality distortion field; if you get too close to him, you start to believe what he's saying. Thanks to the success of the iPod, the launch of the iPhone and the renewed interest in the Mac, Apple has made believers out of millions of customers - and made a lot of investors rich. But Philip Elmer-DeWitt believes that an ounce of skepticism never hurts when writing about the company. He should know. He's been covering Apple - and watching Steve Jobs operate - since 1982, first for Time Magazine, then for Business 2.0, and now for Fortune.
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