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November 10, 2008, 2:58 pm

Holiday shoppers like Apple and Dell

Changewave Nov 08 AppleApple and Dell were the only two bright spots in an otherwise dreary report on consumer spending released Monday by ChangeWave Research.

In a survey of 3,699 consumers conducted between Oct. 23 and Nov. 3, research director Paul Carton found what he described as a “massive breakdown in consumer spending,” just in time to spoil the holiday season for retailers in about every category — including computers.

Only 8% of respondents said they planned to buy a laptop in the next 90 days, compared with 11% a year ago. Even fewer — 6% — said they planned to buy a desktop machine, down from 8% a year ago.

“It’s not easy to increase market share in one of the worst spending environments in years,” writes Carton, but Apple seems poised to do so. Among those few consumers who plan to buy a laptop in the next three months, one-third said they planned to buy an Apple — up from 29% in September.

Apple’s (AAPL) refreshed MacBook line seems to be what’s got people opening their wallets again. A total of 7% of respondents said they intended to buy one of the aluminum unibodies over the holidays. Another 6% said they had their eye on the old white plastic MacBooks at the new $999 price point.

Only 27% of the respondents who plan to buy a desktop computer say they’re going to buy a Mac, up slightly from September, but down three points from August.

The other bright spot in the ChangeWave survey is Dell (DELL). As Carton puts it:

“Something quite unusual is happening with Dell.  For the first time in nearly three years, Dell
consumer planned purchases look positively upbeat.”

Planned purchases of Dell desktops have taken a surprising leap, he writes, increasing a full 11 points to 37%. Planned purchases for Dell laptops (33%) are up 2 points, as shown in the following chart:

ChangeWave Oct. Dell

Why Dell? Carton asked respondents and got several versions of the same answer: “Good value,” wrote one. “Dell has the right features, ability to customize the configuration, and good reviews. I’m not impressed with HP or any other brand offerings.”

But Carton warns that “tremendous caution” is in order when interpreting these Dell results. As he puts it:

“Importantly, consumer purchases represent less than 20% of Dell’s overall PC revenue, with the vast bulk of it coming from the corporate side — where the IT spending pullback during 2008 has had a brutal impact on Dell and other PC manufacturers. Moreover, there are no signs that the overall PC market will be improving at any point in the near future. Rather, the recession continues to pick up steam.”

From the Changewave Alliance website:

ChangeWave runs a proprietary network of 15,000 highly qualified business, technology, and medical professionals referred to as the ChangeWave Alliance. Alliance members are credentialed experts in leading companies of select industries who spend their everyday lives working on the frontline of technological change. (link)

For last month’s ChangeWave report, see “The survey that squashed Apple” — Parts 1 and 2.

Add one more to the Apple tally. I ordered one this morning, and will pick it up tomorrow afternoon (I live 100+ miles away from the Apple dealer). It’s a MacBook Pro -previous generation that was just replaced by the latest version. The MacOS was my deciding factor.

Posted By Steven J, North Bend, Oregon : November 11, 2008 5:17 pm

“Actual purchase decisions aren’t matching the intent”…

This is a consumer survey. Mac takeup in business is significantly lower than with consumers.

Posted By pk de cville : November 11, 2008 1:19 am

@Steven M in Washington

I believe the percentage planning to buy Apple is from within the percentage of people purchasing computers within the 90 period described, not the entire consumer market.

8% of people plan to buy a laptop, 6% a desktop, period. Of the 8% planning on buying a laptop, 33% plan on buying Apple. Of the 6% planning on buying a desktop, 27% plan on buying Apple. So about 2.6% of the entire consumer market plan on buying an Apple laptop, and about 1.6% plan on buying an Apple desktop.

According to these reports, Apple will garner only 4.2% marketshare in the next 90 days. As much as I hate to admit it, these reports seem accurate to me.

Posted By Doug, Southern CA : November 10, 2008 11:57 pm

One question is that if Apple has had a >25% purchase intent well over a year now, why is their US market share substantially below that today? (i.e. less than half the purchase intnt)

It appears that, although the trend for Apple has been positive, actual purchase decisions aren’t matching the intent.

- S

Posted By Steven Miller, Vancouver, WA : November 10, 2008 8:10 pm
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Philip Elmer-DeWittSilicon Valley veterans like to joke that Steve Jobs must be surrounded by a reality distortion field; if you get too close to him, you start to believe what he's saying. Thanks to the success of the iPod, the launch of the iPhone and the renewed interest in the Mac, Apple has made believers out of millions of customers - and made a lot of investors rich. But Philip Elmer-DeWitt believes that an ounce of skepticism never hurts when writing about the company. He should know. He's been covering Apple - and watching Steve Jobs operate - since 1982, first for Time Magazine, then for Business 2.0, and now for Fortune.
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