The Storm’s a hit, but RIM may miss
Despite the hundreds of customers who queued up outside Verizon (VZ) stores early Friday to buy the Storm – Research in Motion’s hot new smartphone — the company is likely to miss its subscriber targets for the quarter that ends Nov. 29, according to a report issued Monday by Citigroup (C) analyst Jim Suva.
The Storm, RIM’s (RIMM) answer to Apple’s (AAPL) iPhone, sold out almost immediately — and that’s the problem, according to Suva.
Further investigation, he says, showed that the stores only received 40 to 100 units each, and that disappointed customers were told they could order online but wouldn’t get their Storms until Dec. 15 — too late to count in RIM’s third quarter sales.
The Storm’s late release and its limited supply were among several factors that caused Suva to trim his estimate of new subscriptions this quarter from 2.9 million to 2.7 million. He also predicts Q3 earnings to come in at $0.85 per share on sales of $2.85 billion — well below the Street’s consensus of $0.91 EPS on sales of $2.96 billion.
Among the other clouds on RIM’s horizon, as Suva sees them:
- Lack of Wi-Fi on the Storm and reviews that were “generally positive, but by no means spectacular.”
- The delayed launch of the Blackberry Bold at AT&T (T) and sales that, while “solid,” seem to be primarily replacements rather than sales to new subscribers.
- The continued unavailability of the Bold in the United Kingdom, a key European market for RIM.
- The “tepid” response to the Kickstart clamshell phone at T-Mobile (DT), which seems to be more concerned with selling Google (GOOG) G1s than RIM BlackBerries.
- A shift in thinking within corporations, which in today’s economic climate are starting to view the BlackBerry as a “nice to have” item rather than a “have to have.”
See also BlackBerry Storm: The reviews are in and BlackBerry Storm vs. Apple iPhone.
How AT&T spilled the Starbucks beans
Here’s one thing the folks at Apple could teach their friends at AT&T: how to parcel out the good news.
Case in point: the Starbucks-iPhone-Wi-Fi deal that’s been on and off all week and generating all the wrong kind of headlines (see for example, here).
If Steve Jobs were running AT&T, he would have kept it simple. And a surprise. The first we would have heard about it would be when he announced it, with a flourish, as a fait accompli. Starting today, free unlimited Wi-Fi for every iPhone owner at all 7,000 Starbucks coffee shops and every other AT&T Wi-Fi hotspot — 17,000 in the U.S., 70,000 around the world.
Boom.
What we got instead was the public relations equivalent of second-day coffee, starting with the press release AT&T (T) issued back in February. The 13-paragraph document talks about free Wi-Fi for “AT&T broadband, AT&T U-verseSM Internet [and] AT&T’s remote access services business customers” but never mentions Apple (AAPL) or the iPhone — two hot-button words that would have given the news some real buzz.
Instead reporters focused on the fact that Starbucks (SBUX) was pulling the plug on T-Mobile, which had been providing it with wireless service since 2001.
Then, last week, without warning, AT&T turned the service on. I spotted it on April 30 when I tried to log on to my T-Mobile account and discovered an AT&T link that wasn’t there the day before. I was already thinking about how many extra shots of espresso I could buy with the $39 a month I would save.
And I was not alone. Apple rumor sites that day were flooded with tips from both coasts alerting them that iPhone owners were getting free Wi-Fi at Starbucks by just by typing in their 10-digit AT&T phone number. AT&T had apparently launched a nationwide test without telling anyone.
Then, four days later, the service stopped, as abruptly and mysteriously as it started, setting off waves of confusion and speculation about what the company’s on-again, off-again behavior might mean. (see here)
You might think that AT&T would have learned their lesson. But no. On Thursday, the text on its website was changed to add language about the new service — “access to AT&T’s more than 17,000 Wi-Fi hotspots, including Starbucks* all for use (sic) in the U.S.” — that iPhone owners took as a signal that the game was on for good.
Then the language disappeared, along with the Wi-Fi service, triggering another round of second-guessing. (see here)
Apparently the habit of firing before aiming — not to mention clearing it with publicity — had spread from AT&T’s networking guys to its marketing staff.
Officially, both AT&T and Apple have no comment, but the folks in Cupertino are clearly miffed. They saw the Starbucks deal as big news for iPhone owners, and they had hoped to work with AT&T to package it for high-profile release, probably in a matter of weeks.
They would have done it right.
- How Apple’s App Store got to 1.5 billion downloads
- Munster: A guide to Apple’s guidance
- The $79 (refurbished) iPhone
- iPhone video: 3GS insanity in Singapore
- IT on the iPhone: ‘Use at your own cost and peril’
- Thousands crowd iPhone launch in Singapore
- Snapshot of the iPhone App Store: One year later
- Dr. LSD to Steve Jobs: How was your trip?
- Mac vs. PC: Microsoft lowers the bar to $700
- Apple, Palm seen cutting into BlackBerry sales
- Does anyone know of a site that searc... More
- I hated my first gen iphone due to sl... More
- Oh and Alaska is the largest state at... More
- It's incredibly easy to make a purcha... More
- Palin is leaving office from a sta... More
- "The price might be dropping like Sar... More
- Wow, this conversation totally went t... More
- How bout its as “ugly and usless... More
- I love the App store... The iPhone an... More
- Apple beat the consensus number when ... More



